We understand that many of our customers are dealing with the growing challenges of the Coronavirus (COVID-19)and we’re here to support you.
How are we responding?
We’re closely monitoring the situation and we’re taking advice from the World Health Organisation and government and other health authorities. During this time, our priority is the health and wellbeing of our employees and customers.
For that reason we have closed our office in Melbourne to customers. We’ve also taken a number of preventative measures, including cancelling employee travel and promoting flexible working arrangements to protect the health of our employees.
We are also making ourselves available for customer appointments over digital channels, such as Skype or FaceTime.
During this time we expect these measures will have minimal impact on our customers. However, you may experience slightly longer wait times when contacting us. We appreciate your patience during this time.
Want help with your banking needs?
You can continue to access the following services through MyLife MyFinance:
- Internet Banking and Mobile App services are available to our customers 24/7. These tools allow you to check your balance, transfer funds, pay bills, and more.
- Apply for an account, term deposit, or loan online at mylifemyfinance.com.au
- If you have any questions or need support, you can contact your Personal Banker:
- Axl Gad: 0436 378 348
- Lyn Kirkham: 0439 531 340.
Our financial relief package
We offer financial relief for our customers affected by COVID-19.
Early release of Term Deposit funds
On request, we will break Term Deposit, releasing the funds without penalty interest.
We can suspend loan repayments for up to six months, subject to a review after three months.
We can restructure your loan to lower repayments over an extended term, without fees.
Customers impacted by a loss of income and need assistance can contact their Personal Banker directly or call us on 03 9629 4484 8.30am to 4.30pm EST/EDT Monday – Friday or email email@example.com
We’re thinking of you and your family during this time. If there is anything you need, please don’t hesitate to contact us.