Banking, But Done Better

Technology has revolutionised the way Australians bank and we’ve made some big changes at MyLife MyFinance. We want banking with us to be like a breath of fresh air.

To create a better banking experience for our customers, we’ve performed a major upgrade to our banking platforms. The changes give you access to a range of new features and updated products, plus more flexibility in how and when you bank with us. All the changes are listed below and take a look at the FAQs for more information.

New Visa Debit card

New Visa Debit card

  • Replaces your old EFTPOS Access card
  • Buy online, overseas and in-store
  • ‘Tap and go’ on purchases under $100
  • Withdraw up to $2,000 cash daily

Internet Banking

  • A brand new platform
  • Open a new account in real time
  • View account details and transactions
  • Manage your card online, and more
Woman working on laptop with small dog on lap
New Mobile App

New Mobile App

  • Bank everywhere and anywhere
  • Enable Passcode for ease of login
  • Biometric login (face or fingerprint)
  • Secure SMS verification on payments

FAQs

To put it simply, we’ve created a new banking experience. We have decommissioned our old banking platform and created a new banking platform. Why? To enhance the products and services we can offer you and make everyday banking a better experience. Rest assured, we’re the same bank – just with a better, upgraded system.

It all depends on what products and services you use, so take a look below to find out what we’ve changed.

Your EFTPOS Access card

We’ve replaced your old EFTPOS Access card with a new Visa Debit card. With your Visa Debit card, you can:

  • buy items online, overseas, over the phone and in-store
  • use ‘tap and go’ for purchases under $100, and
  • withdraw up to $2,000 cash daily from more than 2.2 million ATMs in Australia and around the world.

Internet Banking

We’ve launched a new Internet Banking platform, giving you more options to manage your banking online and making it easier to stay on top of your finances every day.

With Internet Banking, you’re able to:

  • view your account details and transaction history
  • make payments or pay bills securely using SMS verification
  • open a new account in real time
  • manage your card – report it as lost or stolen, request a replacement or reset your PIN
  • access bank statements and customer correspondence, and
  • update your contact details.

Mobile App

To give you the freedom to bank everywhere and anywhere, we’ve also launched a brand new Mobile App, available in the Apple App Store and Google Play. In the new app, you can:

  • enable your Passcode for ease of login
  • use biometric login (face or fingerprint), depending on your device
  • view your account details and transaction history
  • make payments or pay bills securely using SMS verification
  • open a new account in real time
  • manage your card – report it as lost or stolen, request a replacement or reset your PIN, and
  • update your contact details.

Deposits and chequebooks

Deposits can no longer be made via Commonwealth Bank branches, so you can destroy your existing deposit book.

Deposits can now be made via Westpac Bank branches, up to a maximum deposit amount of $7,500. Deposit books are not required.

If you need to make a deposit via a branch, give our Service Centre a call on 03 9629 4484. If you currently have a chequebook with us, we’ll be sending you a new one. Once received, you should shred your old one.

Your EFTPOS Access card was disabled on Friday 30 October 2020 and it’s been replaced with a new Visa Debit card. If you don’t have a new Visa debit card, give our Service Centre a call on 03 9629 4484 and we’ll get a new one out to you. Also, if you have an Internet Banking account or our mobile app, login and request a new card to be sent to you.

New Visa Debit cards were issued in the second week of October 2020, so if your card hasn’t arrived yet, please call us on 03 9629 4484. Alternatively, you can log into your Internet Banking account or download our app to arrange a new card to be sent to you via Australia Post.

Your Access card was deactivated at 6:00pm EST Friday 30 October 2020. Your new Visa Debit card can be used from 10:00am EST on Sunday 1 November. If you’re having issues using your new card, give our Service Centre a call on 03 9629 4484 for assistance.

Yes, we will be sending new chequebooks in the first week of November. But if you prefer a new Visa Debit card, please call us on 03 9629 4484 and we can set that up for you.

To help with a smooth transition to the new system, all cheques will be honoured for 2 months after Friday 30 October 2020. We’ll let you know when you can’t use your old cheques, and we’ll then place a stop on any unpresented cheques from that time.

We’ve recently made changes to our Internet Banking platform and you’ll need to reset your password. Please call our Service Centre on 03 9629 4484 and we will guide you through the process.

From the login page for both Internet Banking and Mobile Banking, click on “forgot password”, and follow the instructions. But if you prefer to speak to someone, please call our Service Centre on 03 9629 4484 and we will guide you through the process.

View an instructional video on how to reset your password through Internet Banking.

Prefer to use the app? Click here to find out how to reset your password using our Mobile App.

The old mobile app was disabled at 6:00pm EST on Friday 30 October 2020 and replaced with a new app. You can download the new app at the Apple App Store or via Google Play, depending on your device.

Your User ID is your customer number. Give our Service Centre a call on 03 9629 4484 and we can retrieve it for you.

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