FAQs

Popular answers to a range of questions

MyLife MyFinance Mobile Banking App

On our Mobile Banking App, you can:

  • Check your account balances and transaction history

  • Transfer funds between your own accounts or to any other account in Australia

  • Make a bill payment via BPAY

Downloading our Mobile App is easy. Simply visit the App store for iOS (Apple users) or Google Play for Android devices (Samsung, HTC, LG, Oppo etc.) and search for MyLife MyFinance. Once you locate the app, simply install it onto your device just like you would with any other app.

Yes - simply click here to download a PDF that will help guide you through installing our Mobile Banking App.

Want to enjoy the flexibility of viewing your accounts, making payments between your accounts or initiating a Pay Anyone or BPAY payments?

To do your banking on a mobile phone, you need to have access to an internet enabled iPhone or Android device and be registered for MyLife MyFinance Internet Banking.

You’ll need to enter your Internet Banking User ID and password.

The first time you use our App, you’ll also need to read and accept our General Terms and Conditions, Privacy Policy, and Complaints Policy.

Each time you log into the App you’ll need to enter your Internet Banking User ID and password.

We know that this can be a little frustrating, which is why we’re developing the functionality to login with a PIN.

At this stage, you can’t manage your password reset from the App.

You can reset your Internet Banking password from the Internet Banking login page. We’ll send a password reset link to your registered email address.

The initial release of our Mobile Banking App has a limited number of features. We’re currently working on future enhancements, including:

  • Four-digit passcode and fingerprint login for instant access

  • Future date your funds transfer and BPAY transactions

  • Make recurring payments between your Linked Accounts

  • Save your Pay Anyone and BPAY beneficiaries

  • Access and share your Pay Anyone and BPAY beneficiary address book stored with Internet Banking

  • Share your payment receipt via email

As we build the functionality within our App, we’ll continue to roll out new versions enabling you to access the latest features.

Yes, our App has been developed and tested with the latest security techniques to ensure the highest level of security and data. You must continue to keep your personal data and passwords secure.

Internet banking

Want to enjoy the flexibility of making payments between your accounts or initiating a ‘Pay Anyone’ or ‘BPAY payment’? Register today for Internet Banking and enjoy this flexibility.


You can register for Internet Banking online via our registration form. Once completed, we’ll send your Internet Banking User ID to you.

Need to log into Internet Banking? Once we've registered you for Internet Banking, we'll send you an email link to complete the registration process.

Simply click on this link and we'll prompt you to reset your password. Just remember - your password is case sensitive.

Forgotten your User ID? Or need help logging in? Just call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm.

A Linked Account transfer is a payment made between two accounts within your Internet Banking profile.

1.You can initiate this by selecting Linked Account transfer from within the Payment drop down box located on the main menu.
2.You’ll need to nominate the From and the Pay to accounts and then enter the amount you’re wanting to transfer.

Need assistance with making a Linked Account transfer? Just call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm.

A Pay Anyone transfer is a payment made to an account at another financial institution or to another customer of MyLife MyFinance.
You can initiate this by selecting Pay Anyone from within the Payment drop down box located on the main menu. For your convenience, you can elect to have the payment made today, at a future date, or on a recurring basis.


1. You’ll need to nominate the From account from which the funds will be debited and enter the details of the person or organisation who you’re paying (including their account name, BSB and account number).

2. Select the Pay button and review your payment.

To keep your money safe, when first setting up a new Pay Anyone payee, we’ll send you an SMS to your registered mobile number to authenticate the payment. You’ll need to enter the code into the pop-up box and select validate code.

Once you’ve made the payment, the payee details will be saved to make future payments a breeze!

Please ensure the BSB and account number are correct as we use this information to process your transaction. If these details are incorrect, the funds may be credited to the wrong account and it may not be possible to recover these funds.

Just remember, a daily transfer limit of $5,000 applies to Pay Anyone transfers. If you’d like to change this, see Changing your daily transfer limit.

Need assistance with making a Pay Anyone transfer? Just call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm.

Nobody likes paying bills. At least you can do this easily with Internet Banking!

You can initiate a bill payment by selecting BPAY payment from within the Payment drop down box located on the main menu. You can elect to have the payment made today, at a future date, or on a recurring basis.

1. You’ll need to nominate the From account from which the funds will be debited and enter the details of the bill you’re paying (including the organisations Biller Code and your Customer Reference Number).

2. Select the Pay button and review your payment.

To keep your money safe, when first setting up a new BPAY biller, we’ll send you an SMS to your registered mobile number to authenticate the payment. You’ll need to enter the code into the pop-up box and select ‘Validate code’. Once you’ve made the payment, the biller details will be saved to make future bill payments a breeze!


Need assistance with making a BPAY payment? Just call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm.

To help keep your money safe, we’ve set a daily Pay Anyone transfer limit of $5,000 on your account.

Feel that this is not enough? You can permanently increase this to $10,000, $15,000 or $20,000. You can also remove this function altogether. Doing so is simple. Just complete our online amendment form. Once actioned, we’ll be in touch to advise you.

Need assistance? Just call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm.

Planning to update your mobile number or email address?


You can change these by selecting either ‘Change mobile number’ or ‘Change email address’ within the ‘Profile’ menu. Simply enter the new details and select the ‘Update’ button. To make sure it’s you, we’ll send you an SMS to the registered mobile number. Simply enter the code and hit ‘Validate code’.

Need assistance? Just call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm.

Keeping your Internet Banking secure is our top priority. That’s why we recommend that you keep your password safe and update it from time-to-time.
 
You can change this by selecting Change password within the Profile menu.

Simply enter your current password and then type in your new password. To make sure you get it right, we ask that you enter this twice! Just remember, passwords are case sensitive.

Once updated, we’ll log you off and request that you log in with your new password.

Need assistance? Just call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm.

Everyday banking

If your home loan has a redraw facility and you've made additional re-payments you can access these funds at your convenience.


To get this started, simply contact our office so we can get this underway for you. Just call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm.

Need to access your money? We can arrange an Access Card for you, free of charge. To get this underway, call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm.


Please allow up to 10 business days for your card to be delivered. To keep your PIN safe, we’ll send it out to you separately.

Presently our systems don’t have the have the functionality to reset your PIN, so please remember to keep your PIN secure.

We are in the process of upgrading our system to allow for PIN resets. Please bear with us as we incorporate this technology. We appreciate this can be frustrating and we'll let you know as soon as this is available.

Received your card in the mail? Before using your card for the first time call us to activate it. We’ll be happy to do this for you. You can call us on 03 9629 4484 Monday o Friday, between 8.30 am - 4.30 pm

Looking to withdraw funds from your account? No problems - you can withdraw cash via EFTPOS ‘cash out’ when you use any EFTPOS terminal. Alternatively, enjoy ‘no ATM fee’ access to one of Australia’s largest ATM networks through any Commonwealth Bank cash machine.

Your standard Access Card daily cash out limit is $500. Need this increased? You can increase your daily limit to $1,000 if required. We can also temporarily increase the limit above $1,000. Simply call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm to get this authorised.

Need to make a purchase using your Access Card? Simply select the ‘savings’ function when making an EFTPOS purchase.

Your card comes with a daily payment limit of $500. Need to increase your limit? You can increase this to $1,000 permanently, or above $1,000 on a temporary basis.

Simply call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm to get this authorised.

Forgotten your PIN? This would have sent to you when you were first setting up your Access Card.


At this stage, we cannot reset cards which have a ‘chip’. If you have one of these cards please call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm and we’ll order you a new card and PIN. We understand that this is frustrating for our customers, and we are working to fix this!

If you card does not have a ‘chip’, you can reset your PIN in our office. We’re located at Level 1, 535 Bourke Street, Melbourne.

Lost your card? Or you’re worried that the card or PIN may have been compromised?


We can place a stop on your card and replace this for you over the phone. Just call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm.

Alternatively, for afterhours support call us toll free on 1800 252 149.

Need to make a payment into your account? You can do this by quoting your BSB and account number.

Your BSB is 704-165. Your account number is up to five digits in length and is your MyLife MyFinance customer number.

Your customer number can be located on the bottom left side your Access Card.

Your customer number is also contained within your Internet Banking User ID. To determine your customer number, simply take off the last four digits of Internet Banking User ID. For example, if your User ID is 12345-6789, then your customer number will be 12345.

Any payments will be made into your Access Account. Once you’ve received a payment, you can transfer between accounts by using the Linked Account transfer function within Internet Banking.

Still can’t find your account number? No problems, simply call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm.

Need to deposit a cheque into your account? No problems. You’ll need to use your MyLife MyFinance deposit book to do this and this can be done easily at any Commonwealth Bank branch. Funds will be deposited into your account on the next business day.

Need to arrange a deposit book? Just call us on 03 9629 4484 Monday to Friday, between 8.30 am – 4.30 pm.